Refund policy

Refund & Return Policy

We want you to love your bar gear. If something's not right, here's how we'll make it right.

30-Day Returns
You have 30 days from delivery to request a return. Items must be unused, in their original condition and packaging. To start a return, email us at trisha.gray@thesocialpourokc.com with your order number — please contact us first before sending anything back, and we'll give you return instructions.

Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with your order number and photos of the issue. We'll send a replacement or issue a full refund — no need to ship the item back.

Return Shipping
For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Non-Returnable Items
Gift cards and final-sale items marked as such at the time of purchase cannot be returned.

Exchanges
Need a different item? The fastest path is to return your original purchase for a refund and place a new order for what you want.

Refunds
Once your return is received and inspected, we'll notify you of approval. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

Questions?
Email trisha.gray@thesocialpourokc.com or call 405-953-1794 (8am–6pm daily).